Frequently Asked Questions

  1. Which package did I sign up for? No problem, simply sign in with your email address and password and click on ‘Account’. Under your Subscriptions it will show your membership type.
  2. Can I switch membership types? You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. You will need to change your subscription prior to the cut-off for the next shipment. For example, if your shipment is in June, you will need to switch before May 20th.
  3. What wines will be in my shipment? The wines are determined based on the package you have selected. The wines included are based on seasonal release.
  4. Can I choose the wines for my shipment? The wines are chosen by Tom our winemaker prior to each shipment. We will send you the best and most exclusive wines we have to offer. You are welcome to add on any of your favourites!
  5. When will the next package be shipped? Package shipments are sent in different months. You will receive notification of the upcoming shipment prior to delivery.
  6. I will be away during my next shipment, what can I do? If you will be away during the time of shipping, we can deliver your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment. Or get in touch and we will delay your delivery for you.
  7. Can I change the address my wine is shipped to? If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing your shipping address.
  8. What additional wines are available to me? As a Wine Club member you have access to more wines than anyone else and automatically receive 25% discount for all purchases on our website. Visit our store to view what is currently available. Special releases will be made available to club members before anyone else.
  9. When will my credit card be charged? Credit cards will be processed prior to the cut-off date for the next shipment. Payments are processed on the 20th of the month prior to shipping.
  10. I forgot my member number… How do I find it? Log in to your account and view it under Your Account/View and it will show in the right hand sidebar.